Browsed by
Tag: singapore

Giving feedback to the match up agencies

Giving feedback to the match up agencies

Giving feedback to the match up agencies benefit both the match up agencies and the learner drivers. There are various platforms that learner drivers can use to give feedback to the match up agencies. One type of such platforms that many youngsters are familiar with is social media. Accessing the social media is easy and convenient. Anyone can do it anywhere at their convenience. Commonly used social media platforms to provide feedback to these match up agencies are Facebook and Google Plus. For example, check out Sglearntodrive’s Google Plus account – https://plus.google.com/+Sglearntodriveofficial/. Another platform would be the phone lines. Every match up agencies have their business numbers which learner drivers can easily contact to provide feedback. Emails are also favored by some of the learner drivers to provide feedback to the match up agencies.

However, feedback is only useful if the receiver values it and take appropriate follow up actions. Responsible and smart businesses value their customers’ feedback. This is because feedback provide businesses the opportunity to improve their product offerings for the customers. This will in turn increase market share and customer retention rate. Ultimately, this will translate into more business and profits for the smart businesses in the long run.

Of course, there are positive and negative feedback. When match up agencies receive positive feedback from the learner drivers, such as positive appraisal for the instructors, they would prioritize the instructor and give more learner drivers to them. On the other hand, if the match up agencies receive negative feedback from the learner drivers about a particulate instructor, they could penalize the instructor by allocating less learner drivers to him. Hence, when a learner driver give feedback, it will definitely benefit the future learner drivers. Sometimes, the learner driver who gave feedback can benefit as well. The match up agencies may offer some form of compensation to the learner driver if the feedback is negative.

All in all, it is always good to give feedback. It will not only help others to improve, but you can benefit yourself or other people who will be in the same situation as you.

Quality of private driving lessons in Singapore

Quality of private driving lessons in Singapore

I got my Singapore driving license 10 years ago.

When I was a learner driver, I took driving lessons from two Ubi private driving instructors – Mr Tan and Mr Teo. As there was a huge demand for private driving instructors in Singapore, one instructor will not be able to provide me with the number of lessons I needed within a short time. Hence, I took lessons with two driving instructors. I can see the strong demand for private driving instructors persisted till today.

The demand for private driving instructors will not be so great if the quality of their private driving lessons is low. People chooses to learn from private driving instructors because they know they can get good quality driving lessons at a fraction of the costs that the driving centers charge. First-time passing rates of private learners have been ranging between a decent 40% to 50%.

How can we measure the quality of the private driving lessons?

First, the credibility of the driving instructor plays a big part. Today, every private driving instructor should have at least 20 years of driving coaching experience under their belt. The Singapore Traffic Police ceased the issuance of the private driving instructor license decades ago. With no new blood joining the private driving industry, it is safe to conclude the previous claim of the private driving instructors having at least 20 years of coaching experience. If they do not have it, chances are that they are fakes.

Second, the driving lessons must be systematic and structured. The private learner should feel that he is progressing with every new lesson. The level of difficulty of the driving lessons should increase gradually with each passing lesson. The private driving lessons should start with the basics and end at the most difficult maneuver. Typically, the first lesson will teach basics such as acceleration and brakes while the last lesson will be focused on the parallel parking.

Third, communication between the instructor and the learner driver should be smooth so that the learner driver will be able to understand what the driving instructor is trying to teach him.